Desktop Management

Cityland Technologies Desktop Management Service managed solution that offers world-class, reliable and secure support and maintenance services for corporate desktops. Our solutions help IT departments to deliver high-quality, cost-effective desktop support by optimizing desktop infrastructure, improve end-user productivity and protect corporate desktop assets.

Analyst reports show that 30-45% of IT budget in an average enterprise goes to desktop support. Customers face challenges in desktop deployment, management and security. To address these challenges and to reduce ongoing desktop support costs, Cityland Technologies IMS practice has developed a packaged service offering for end-to-end desktop management needs of customers.

  • Diagnostics and Root cause analysis: Help diagnose and identify root-cause issues for performance and security related issues with the desktop
  • Security management: Ensure that the desktop is free of any virus, mal-ware, ad-ware, etc. This includes a full detection and removal of security threats
  • Tune up and performance management: Identify and resolve issues related to poor performance with the desktop. This includes disk de-fragmentation, cleanup of startup files, clean cache etc.
  • Patch management: Identify any patch anomalies with the desktop applications and ensure all patch levels are current with the desktop
  • Backup and archiving: Proactively backup the critical data stored in your desktop, and protect yourself from any critical data loss or failure of hard disks
  • Remote assist: Instantly solve any problem on end-user desktop using Cityland Technologies remote assist service. Qualified Cityland Technologies experts will remotely connect to desktop and solve any desktop issues any-time anywhere

With our high level of commitment to Customer Satisfaction we go extra miles to ensure a win - win situation at all times through periodic upgrade offers and by providing Resident Engineers at reasonable costs. Qualified and experienced Engineers are deployed to provide effective services. These Engineers can support customers working on different platforms.