BPO - Financial Services

The Banking and Financial Services industry is witnessing numerous changes. Globalization, regulatory requirements, competition and technology are some key factors redefining the industry. In this environment financial services organizations need to:

  • Increase and retain their customer base
  • Transition from a product centric to a customer centric approach
  • Innovate in a crowded market
  • Leverage advancements in technology and communications
  • Ensure compliance with industry regulations

Cityland Technologies BPO provides effective end to end BPO solutions to financial services organizations to help them stay competitive and meet customer needs.

Cityland Technologies BPO has deep financial services domain expertise and has developed solutions in areas that include account opening, account maintenance, claims processing services and business retention.

Our offshore outsourcing solutions will benefit Fortune 500 & FTSE 100 financial services clients in the following areas:

  • Retail Banking
  • Insurance
  • Credit Cards
  • Mortgages

Cityland Technologies BPO helps clients to :

  • Improve customer acquisition and retention
  • Increase end-customer satisfaction
  • Rationalize operating costs

The benefits we provide our clients are based on :

  • Deep domain knowledge that helps deliver industry relevant solutions
  • Process Excellence practice to continuously improve processes using Six Sigma and Lean methodology
  • A global delivery footprint to service clients worldwide