BPO - Customer Care

In an intensely competitive marketplace products can become commodities and services the true differentiators. Managing and exceeding customer expectations by providing services while reining in costs is a real challenge for companies worldwide.

In a hyper competitive environment, global organizations are striving to:

  • Improve customer service quality
  • Improve customer retention
  • Ensure security of customer data and information
  • Manage customer service expectations and costs

Cityland Technologies BPO delivers :

  • Reduced cost of providing quality care through effective customer care call center solutions
  • Increased customer satisfaction leading to reduced customer churn
  • Increased revenues by better understanding and catering to customer needs
  • Better customer understanding by implementing regular mystery shopping and quality and by providing dedicated quality analysis

CITYLAND’s business model is aimed to achieve higher level of delivery mechanism in terms of :

  • Enabling enterprises manage globally distributed functions efficiently.
  • Improving quality through standardization of processes.
  • Enables high level of re-usability of applications across the organization.
  • Diminishes production costs, provides ample scope for future integrations